The Work Ahead – Where Business is Headed Post-Pandemic | Cognizant
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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

Mastering 

Digital 

For 

Tomorrow 

Join the conversation of what’s next for global organizations. Explore where business is headed after the pandemic has rewritten the future of work. It’s time to reset—to forge new ways to connect with customers, employees and supply chains. Many challenges lie ahead, and “The Work Ahead” is your guide to solve them.

Machines power the work ahead

Technologies at work

The True Meaning of AI: Action & Insight

Explore how C-level executives around the world are using AI to power their business and ensure success in the future of work. 

The Work Ahead in Intelligent Automation: Coping with Complexity in a Post-Pandemic World

In a world dominated by digital and disrupted by COVID-19, intelligent automation continues to be a top driver of the future of work. Read about how businesses can make sure they are better able to anticipate and drive change.

An industry view

How verticals will work

BANKING

Unlock new business value: From efficiency to customer experience
Unlock new business value: From efficiency to customer experience

HEALTHCARE PAYERS

See how healthcare payers must be nimble and inventive to stave off new threats.
See how healthcare payers must be nimble and inventive to stave off new threats.

HEALTHCARE PROVIDERS

Learn how healthcare providers are using AI to personalize care.
Learn how healthcare providers are using AI to personalize care.

INSURANCE

Insurers are expecting dramatic changes by 2023 as a result of adopting digital technologies and mindsets.
Insurers are expecting dramatic changes by 2023 as a result of adopting digital technologies and mindsets.

LIFE SCIENCES

Post-pandemic prescription: From a reactive system to a predictive and preventative healthcare network.
See how healthcare payers must bePost-pandemic prescription: From a reactive system to a predictive and preventative healthcare network.

MEDIA AND ENTERTAINMENT

Digital is the future for M&E and the path to engender new, scalable revenue streams.
Digital is the future for M&E and the path to engender new, scalable revenue streams.

RETAIL

The Work Ahead in Retail: Redefining Shopping for a Post-Pandemic World
The Work Ahead in Retail: Redefining Shopping for a Post-Pandemic World

Information graphics

A numerical assessment

How Life Science's Digital Future is Taking Shape
How Life Science's Digital Future is Taking Shape
How Providers are Embracing a Digital Future
How Providers are Embracing a Digital Future
How North American Businesses are Crafting Their Post-Pandemic Digital Future
How North American Businesses are Crafting Their Post-Pandemic Digital Future
How European Businesses are Re-inventing Themselves for the Post-Pandemic Digital Future
How European Businesses are Re-inventing Themselves for the Post-Pandemic Digital Future
How Digital Will Remake Work in APAC & the Middle East
How Digital Will Remake Work in APAC & the Middle East
How to Embrace the Post-Pandemic, Digital-Driven Future of Work
How to Embrace the Post-Pandemic, Digital-Driven Future of Work
The Changing Workforce: Preparing for What Comes Next
The Changing Workforce: Preparing for What Comes Next
How Digital is Redefining the Future of Health Insurance
How Digital is Redefining the Future of Health Insurance
Automation Becomes Essential to Navigating the Post-pandemic World
Automation Becomes Essential to Navigating the Post-pandemic World
49%

Nearly half of respondents expect the pandemic to destroy traditional, non-digital businesses and those that don’t move online aggressively enough.

Digital from First to Last

As enterprises around the world plan for a post-pandemic environment, one thing is clear: Digital competency is the primary competency for the workforce ahead.

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Charting a post-COVID course

Digital mastery drives modern business

The Work Ahead reveals that while digital is still a work in progress, digital competency is the primary competency that will move businesses into the future.

READ NOW

A regional view

How the world will work

Find out why digital technologies and an adaptable workforce will power the work ahead in the U.S. and Canada.

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Read how Europe’s leaders are embracing the future of work and technology’s defining role.

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Learn how Asia Pacific and the Middle East are balancing machine-driven and human-centric work.

READ REPORT WATCH NOW WATCH NOW

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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Authors

Follow the Center for the Future of Work for up to date research, insight and advice to help leaders make sense of the latest technologies, business models and generation of workers.

Ben Pring

VP, Head of Thought Leadership & Co-founder, Center for the Future of Work

Robert Brown

VP, Center for the Future of Work

Euan Davis

AVP, Center for the Future of Work

Manish Bahl

AVP, Center for the Future of Work